Frequently Asked Questions
Who Provides the Care?
All visits are led by Amber N. Casarez, AGNP-C, Wound Care Certified and experienced in dementia and chronic care.
Where Do You Serve?
Central and South Texas - homes, facilities, and hospice settings.
What Wounds Do You Treat?
Pressure injuries, diabetic ulcers, surgical wounds, trauma wounds, skin tears, and more.
For Providers, Facilities & Agencies
How Do I Refer?
Use our secure form or fax. We’ll contact the patient/family directly.
How Soon Can You See a Patient?
Within 48–72 hours - often sooner for urgent needs.
Do You Work With Our Team?
Yes - we collaborate, not replace. We support with documentation to you within 48 hours.
Do You Overlap With Nursing Services?
No - we handle basic and advanced wound care and provide orders, nurses continue routine visits.
Will This Affect Hospice Billing?
No - we bill Medicare directly, with no impact on per-diem rates.
What Can Be Done Remotely?
Dementia & memory care
Chronic conditions (diabetes, CHF, COPD)
Sick visits
Med/care plan support
What Insurances Are Accepted?
Most patients with Traditional Medicare.
Note: Wound-only visits must be in-person. Other insurances pending.
Billing & Compliance
Medicare-enrolled & fully CMS-compliant
PECOS-registered NP with MD collaboration per Texas law
Audit-ready notes, secure photos, dressing plans, and logs
HIPAA-secure EMR
No incentive-based payments - compliant and ethical care
📞 Still have questions?
We’re here to make expert wound care easy - for patients, families, and care teams.