Frequently Asked Questions

Who Provides the Care?

All visits are led by Amber N. Casarez, AGNP-C, Wound Care Certified and experienced in dementia and chronic care.

Where Do You Serve?

Central and South Texas - homes, facilities, and hospice settings.

What Wounds Do You Treat?

Pressure injuries, diabetic ulcers, surgical wounds, trauma wounds, skin tears, and more.

For Providers, Facilities & Agencies

How Do I Refer?

Use our secure form or fax. We’ll contact the patient/family directly.

How Soon Can You See a Patient?

Within 48–72 hours - often sooner for urgent needs.

Do You Work With Our Team?

Yes - we collaborate, not replace. We support with documentation to you within 48 hours.

Do You Overlap With Nursing Services?

No - we handle basic and advanced wound care and provide orders, nurses continue routine visits.

Will This Affect Hospice Billing?

No - we bill Medicare directly, with no impact on per-diem rates.

What Can Be Done Remotely?

  • Dementia & memory care

  • Chronic conditions (diabetes, CHF, COPD)

  • Sick visits

  • Med/care plan support

What Insurances Are Accepted?

Most patients with Traditional Medicare.
Note: Wound-only visits must be in-person. Other insurances pending.

Billing & Compliance

  • Medicare-enrolled & fully CMS-compliant

  • PECOS-registered NP with MD collaboration per Texas law

  • Audit-ready notes, secure photos, dressing plans, and logs

  • HIPAA-secure EMR

  • No incentive-based payments - compliant and ethical care

📞 Still have questions?
We’re here to make expert wound care easy - for patients, families, and care teams.